Curriculum vitae
Angel Atanasov
IT Service Operations leader. Lecturer in Digital Strategy. Builder after hours.
Profile
I lead IT service operations for the Coca-Cola HBC group in a complex, multi-vendor environment, focused on stable, resilient services through clear governance, automation and data-driven decisions. I have led large transformations and vendor transitions across SIAM, ITSM and AIOps. I also teach Digital Strategy at the Technical University of Sofia and build small products after hours.
Experience
Coca-Cola HBC
Sofia · 2017 to nowIT Service Operations Platform Manager
Apr 2026 to now- Lead the IT Service Operations department, 20+ people, in a global multi-vendor environment.
- Own incident, problem and request management, major incidents and service performance governance.
- Run the SIAM model and drive AIOps, automation and observability towards predictive operations.
Platform Manager, Service Management
May 2023 to Mar 2026- Led ServiceNow as the enterprise service management platform across business and IT, with a team of 20.
Digital Service Delivery Manager, Processes and Tools
Nov 2021 to May 2023- Product Manager for two Agile teams, moving service management to Agile and DevOps.
Service Management and Delivery Automation Manager
Aug 2019 to Nov 2021- First team: ran the ITSM portfolio; new ServiceNow portal and app, analytics and CMDB.
SAP S/4HANA Test Manager (assignment)
Oct 2019 to Mar 2021- 28 countries live in one weekend. Largest UAT in the company: 2,500 users, 300 experts.
Earlier roles
Sep 2017 to Aug 2019Test and Delivery Automation Manager, then Service Integration and Automation Expert.
DXC Technology and Hewlett Packard Enterprise
Sofia · 2014 to 2017ITSM Consultant, DXC Technology and HPE Intensive Care
2016 to 2017- Stabilised at-risk accounts under customer escalation, including assignments in Newcastle and Amsterdam.
Account Process Lead · Incident Lifecycle Coordinator, HP
2014 to 2016- Standardised incident and problem management for a large EMEA customer; heat-map reporting cut end-user incidents by 15%.
Expertise
- IT service operations and SIAM
- Incident, problem and major incident management
- ServiceNow and enterprise service management
- AIOps, automation and observability
- Vendor management and outsourcing
- Agile, SAFe and DevOps delivery
- Digital strategy and enterprise architecture
- Building and leading teams